Effective Date: 9/01/2025

Welcome to CarpentryConnect! These Terms and Conditions govern your access to and use of the CarpentryConnect platform (“the Platform”) located at carpentryconnect.com.au. By using our services, you agree to be bound by these Terms and Conditions, as well as our Privacy Policy.

1. Definitions

In these Terms and Conditions:

• “Platform” refers to the CarpentryConnect website and any associated services.
• “Customer” refers to any individual or business seeking carpentry services.
• “Carpenter” refers to any business or individual offering carpentry services through the Platform.
• “Services” refer to the services offered by Carpenters listed on the Platform.
• “User” refers collectively to Customers and Carpenters using the Platform.

2. Scope of the Platform

CarpentryConnect is an online platform that connects Customers with Carpenters. CarpentryConnect does not:

1. Perform carpentry services.
2. Guarantee the quality, legality, or safety of any carpentry work.
3. Process payments between Customers and Carpenters.
4. Act as an agent for either party.

Customers and Carpenters are responsible for negotiating terms, including pricing, payment, and scheduling, directly with one another.

3. User Responsibilities

3.1 Customers

• Provide accurate information when requesting quotes.
• Ensure access to the project site for Carpenters.
• Negotiate terms directly with Carpenters.
• Understand that CarpentryConnect does not guarantee the quality of the Services provided by Carpenters.

3.2 Carpenters

• Provide accurate information about their services and qualifications.
• Carry all necessary licenses, certifications, and insurance required under Australian law.
• Ensure timely communication with Customers.

4. Registration and Account Creation

Users must create an account to use certain features of the Platform. By registering, you agree to:

1. Provide accurate, current, and complete information.
2. Maintain the security of your account credentials.
3. Notify us immediately of any unauthorized use of your account.

CarpentryConnect reserves the right to suspend or terminate accounts found to be in breach of these Terms.

5. Fees and Payments

CarpentryConnect does not charge Customers for requesting quotes or contacting Carpenters. However, Carpenters will be charged a fee for completed quotes each month and a monthly invoice will be sent out, as detailed in separate agreements with Carpenters.

5.1 Quote Completion Requirement
Carpenters are required to update the status of every quote requested through the Platform. If a Carpenter completes a job but fails to mark the associated quote as completed on the Platform, CarpentryConnect reserves the right to:

• Suspend or terminate the Carpenter’s account.
• Charge an administrative fee or impose penalties as outlined in the Carpenter agreement.
• Restrict access to future leads until compliance is ensured.
• Possible legal action will be taken

6. Limitations of Liability

• CarpentryConnect is not responsible for any disputes, damages, or losses arising from agreements or services between Customers and Carpenters.
• CarpentryConnect does not guarantee the accuracy, completeness, or quality of any information provided on the Platform.
• CarpentryConnect’s liability is limited to the fullest extent permitted by Australian Consumer Law.

7. Dispute Resolution

Any disputes between Customers and Carpenters must be resolved directly between the parties. CarpentryConnect does not mediate disputes but may, at its discretion, provide assistance to facilitate communication.

8. Indemnification

Users agree to indemnify and hold CarpentryConnect harmless from any claims, damages, or legal fees arising from:

1. The use of the Platform.
2. Breach of these Terms and Conditions.
3. Disputes between Customers and Carpenters.

9. Intellectual Property

All content on the Platform, including text, graphics, logos, and software, is the property of CarpentryConnect or its licensors and is protected under Australian intellectual property laws. Users may not reproduce, distribute, or exploit any part of the Platform without prior written consent.

10. Privacy and Data Collection

CarpentryConnect collects and processes personal information in accordance with Australian privacy laws. For more details, refer to our Privacy Policy.

11. Termination

CarpentryConnect may suspend or terminate your account without notice if you breach these Terms. Upon termination, you must cease all use of the Platform.

12. Governing Law

These Terms and Conditions are governed by the laws of Australia. Any disputes will be resolved in accordance with Australian law and jurisdiction.

13. Contact Information

For questions or support, please contact us at:

• Email: support@carpentryconnect.com.au
• Phone: [Insert Contact Number]

Additional Clauses Based on Your Business Needs

14. Reviews and Feedback

Customers may leave reviews of Carpenters they’ve worked with. By submitting a review, you agree to:

1. Provide truthful and non-defamatory content.
2. Allow CarpentryConnect to use your review for marketing purposes.

15. Rescheduling and Cancellations

Any rescheduling or cancellations must be arranged directly between the Customer and Carpenter. CarpentryConnect does not handle or process such requests.

16. Changes to Terms

CarpentryConnect reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or through the Platform. Continued use of the Platform constitutes acceptance of the updated Terms.